Luxury Front Office Leader - Guest Experience

Loews Hotels, LLC.; New York (NY); On-site; USD 66,000 - 80,000; Full time

Benefits offered by this job

Health & wellness benefits

401(k) & company match

Paid Sick Days

Vacation and Holidays

Paid Bereavement

Paid Personal Days

Training & Development

Tuition Reimbursement

Pet Insurance

Complimentary meals in Team Member Caf

Team Member Hotel Rates

Job summary

Loews Regency New York Hotel on Park Avenue seeks an experienced Assistant Front Office Manager to lead the guest services team with confidence and care. You will champion service standards and balance operational precision with a welcoming approach, ensuring each guest interaction reflects excellence.

You will oversee daily Front Office operations, mentor staff, manage scheduling and payroll, and monitor guest feedback to boost satisfaction and loyalty while coordinating with housekeeping and

Qualifications

• Bachelor's Degree or relevant work experience is required.
• Minimum of two years guest service experience in hotel hospitality preferred.
• Minimum one-year guest service leadership role preferred.
• Experience with Opera System is preferred.
• Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred.
• Ability to stand for long periods of time required.

Responsibilities

• Oversee daily operations of the Front Office team, ensuring smooth and efficient service delivery.
• Lead and mentor team members to maintain high performance, morale, and adherence to Loews service standards.
• Manage payroll processes, including scheduling, timecard edits, and approval of time-off requests.
• Monitor guest feedback and implement strategies to enhance satisfaction and loyalty.
• Coordinate room allocations and collaborate with housekeeping to meet guest preferences.
• Develop and deliver training programs to support team growth and operational excellence.
• Serve as the primary point of contact for internal and external inquiries.
• Conduct audits and maintain accurate financial records, including payment processing and performance reporting.
• Partner with leadership on initiatives to promote hotel services and improve operational efficiency.
• Respond to emergencies with professionalism, ensuring guest and team safety.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.

Skills

Empathetic Leader

Guest-Centric Professional

Clear Communicator

Solutions-Oriented Thinker

Organized Multitasker

Education

Bachelor's Degree or relevant work experience

Tools

Opera System

Job description

Loews Regency New York Hotel on Park Avenue seeks an experienced Assistant Front Office Manager to lead the guest services team with confidence and care. You will champion service standards and balance operational precision with a welcoming approach, ensuring each guest interaction reflects excellence.

You will oversee daily Front Office operations, mentor staff, manage scheduling and payroll, and monitor guest feedback to boost satisfaction and loyalty while coordinating with housekeeping and