Luxury Front Office Director: Guest Experience Leader

Montage International; Washington (District of Columbia); On-site; USD 95,000 - 105,000; Full time

Job summary

Montage International is seeking a Director of Front Office to run guest reception, reservations and concierge operations with strategic leadership and financial oversight. The role partners with the business to align with goals, mission and values.

Qualification includes 3-5 years in hotel management, a Bachelor's degree, and strong proficiency in Opera, HotSOS, Rex and Microsoft Office.

Qualifications

• Three to five years of hotel management experience.
• Bachelor's Degree required.
• Advanced skills in Word, Excel, PowerPoint, Opera, HotSOS, Rex and Outlook; daily use of nearly all programs will occur.

Responsibilities

• Create, implement and execute department trainings, recruiting and pre-shifts.
• Manage associate engagement, scheduling, payroll, counseling and department meetings.
• Develop profit and flow-through strategies and programs.
• Review daily financial and labor reports to meet annual budget and forecasts.
• Oversee guest arrival/departure experience to exceed expectations.
• Analyze monthly P&L and improve long-term financial performance.
• Lead by example and provide direct service to guests as needed.
• Ensure compliance with federal, state and local employment and civil rights laws.

Skills

Hotel management

Team leadership

Operations management

Education

Bachelor's degree

Tools

Opera

HotSOS

Rex

Outlook

Job description

Montage International is seeking a Director of Front Office to run guest reception, reservations and concierge operations with strategic leadership and financial oversight. The role partners with the business to align with goals, mission and values.

Qualification includes 3-5 years in hotel management, a Bachelor's degree, and strong proficiency in Opera, HotSOS, Rex and Microsoft Office.