Assistant Rooms Manager

Montage Hotels & Resorts; New York (NY); On-site; USD 75,000 - 80,000; Full time

Job summary

Montage Hotels & Resorts in New York is seeking an Assistant Rooms Manager to lead the Front Office team and ensure flawless guest service. You will guide daily operations, mentor staff, and maintainMontage standards in a fast-paced luxury setting.

The role requires 2–3 years of leadership in a luxury hotel, strong organizational skills, and the ability to adapt to new software. Weekend/night/holiday availability may be required.

Qualifications

• College degree preferred.
• 2 to 3 years leadership experience in a luxury hotel.
• Exceptional guest recovery skills.
• Enjoy interacting with people in a fast paced environment.
• Excellent organizational and time management skills.
• Must possess a positive attitude.
• Must be willing to participate in a learning environment.
• Must integrate company values throughout all interactions.
• Must be able to quickly adapt and effectively use new software products.
• Must be dependable and available to work weekends, nights and/or holidays according to business demands.

Responsibilities

• Leading and managing the Front Office team.
• Briefing staff on arrivals, VIPs and daily group activities.
• Building rapport with local community leaders and vendors.
• Staying informed of local offerings to guarantee guest experience.
• Ensuring excellent customer service throughout guest stay.
• Selecting, training, and scheduling front desk associates.
• Maintaining procedures for Guest Relations that improve processes and communication.
• Ordering supplies and maintaining inventory.
• Developing front desk associates to meet standards.
• Performing additional duties as assigned based on business needs.

Skills

Leadership

Guest service

Communication

Organization

Adaptability

Learning mindset

Dependability

Interpersonal skills

Team supervision

Education

College degree preferred

Tools

MS Office

Job description

Essential Functions

Job duties include; although are not limited to:

• Effectively leading and managing the Front Office team
• Guaranteeing that staff is adequately briefed on pertinent information regarding arrivals, VIP’s and daily group activities
• Creating and maintaining positive rapport and relationships with local community leaders and vendors alike
• Staying informed of the latest offerings within the community to guarantee the guest experience is exceptional
• Ensuring excellent customer service is provided to guests throughout their stay
• Selecting, training, and scheduling front desk Associates
• Maintaining new procedures for Guest Relations operations that improve processes and communication
• Ordering supplies and maintaining an appropriate level of inventory
• Communicating and developing front desk Associates to ensure all standards are met on a consistent basis
• Performing additional duties as assigned that may be outside of the normal scope based on business needs

Qualifications

• College degree preferred
• 2 to 3 years leadership experience in a luxury hotel
• Exceptional guest recovery skills
• Enjoy interacting with people in a fast paced environment
• Excellent organizational and time management skills
• Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
• Must possess a positive attitude
• Must be willing to participate in a learning environment
• Must integrate company values throughout all interactions
• Must be able to quickly adapt and effectively use new software products
• Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands

The pay scale Assistant Rooms Manager is $75,00.00 to $80,000.00. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. Please let us know if you have any questions.

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.