Assistant Front Office Manager – Guest Services Leader

Loews Hotels & Co; New York (NY); On-site; USD 66,000 - 80,000; Full time

Job summary

Loews Regency New York Hotel is seeking an Assistant Front Office Manager to lead the guest services team on a fast-paced luxury floor. You will champion service standards, mentor staff, and ensure seamless check-ins, arrivals, and inquiries with professionalism.

You will oversee payroll, monitor guest feedback, coordinate room allocations with housekeeping, and drive training for operational excellence while responding quickly to emergencies and business needs.

Qualifications

• Bachelor’s Degree or relevant work experience required.
• Minimum of two years guest service experience in hotel hospitality preferred.
• Minimum one-year guest service leadership role preferred.
• Experience with Property Management System, Opera preferred.
• Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred.
• Ability to stand for long periods of time required.

Responsibilities

• Oversee daily operations of the Front Office team, ensuring smooth and efficient service delivery.
• Lead and mentor team members to maintain high performance, morale, and adherence to Loews service standards.
• Manage payroll processes, including scheduling, timecard edits, and approval of time-off requests.
• Monitor guest feedback and implement strategies to enhance satisfaction and loyalty.
• Coordinate room allocations and collaborate with housekeeping to meet guest preferences.
• Develop and deliver training programs to support team growth and operational excellence.
• Serve as the primary point of contact for internal and external inquiries.
• Conduct audits and maintain accurate financial records, including payment processing and performance reporting.
• Partner with leadership on initiatives to promote hotel services and improve operational efficiency.
• Respond to emergencies with professionalism, ensuring guest and team safety.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Attend mandatory training sessions and meetings.
• Perform other duties as assigned.

Skills

Empathetic Leader

Guest-Centric Professional

Clear Communicator

Solutions-Oriented Thinker

Organized Multitasker

Education

Bachelor’s Degree or relevant work experience

Tools

Opera PMS

Job description

Loews Regency New York Hotel is seeking an Assistant Front Office Manager to lead the guest services team on a fast-paced luxury floor. You will champion service standards, mentor staff, and ensure seamless check-ins, arrivals, and inquiries with professionalism.

You will oversee payroll, monitor guest feedback, coordinate room allocations with housekeeping, and drive training for operational excellence while responding quickly to emergencies and business needs.