Guest Services Manager, Luxury Hotel Ops Leader

Montage Hotels; Laguna Beach (CA); Vor Ort; USD 72.000 - 82.000; Vollzeit

Zusammenfassung

Montage International in Laguna Beach is seeking a Guest Services Manager to lead day-to-day guest reception and services, partnering with the Director of Guest Services to drive profitable operations and exceptional guest experiences.

The role requires 4+ years in customer service, 2–3 years in hotel supervision, and hands-on skills with Word, Excel, PowerPoint, Opera, and Outlook. A Bachelor’s degree is preferred, and luxury hotel experience is highly valued.

Qualifikationen

• Minimum of four (4) years’ experience in customer service
• Two (2) to three (3) years of hotel supervisory experience
• Bachelor’s Degree Preferred
• Advanced skills in Word, Excel, PowerPoint, Opera and Outlook; daily use of nearly all programs will occur

Aufgaben

• Lead by example; support the department operation and provide direct service to guests as needed
• Oversee the arrival and departure experience, ensuring guests expectations are exceeded at all times
• Assist in creating and implementing profit and flow-through enhancing strategies and programs
• Review daily financial and labor reports; providing suggestions for adjusting the operation as needed to achieve annual budget and forecasts
• Assist in creating, implementing and executing department trainings, recruiting and innovative pre-shifts
• Assist in managing associate engagement, scheduling, payroll, counseling and quarterly department meetings
• Support the hotel's life-safety systems and be prepared at all times for emergency situations

Kenntnisse

Customer service

Team leadership

Communication

Ausbildung

Bachelor’s degree preferred

Tools

Word

Excel

PowerPoint

Opera

Outlook

Jobbeschreibung

Montage International in Laguna Beach is seeking a Guest Services Manager to lead day-to-day guest reception and services, partnering with the Director of Guest Services to drive profitable operations and exceptional guest experiences.

The role requires 4+ years in customer service, 2–3 years in hotel supervision, and hands-on skills with Word, Excel, PowerPoint, Opera, and Outlook. A Bachelor’s degree is preferred, and luxury hotel experience is highly valued.