Front Office Manager: Lead Guest Service & Growth

White Lodging Services, Inc.; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Day-one benefits

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Parental leave

401(k) match

Paid time off

Shift scheduling app

Tuition reimbursement

Hotel discounts

Growth opportunities

Wellness tools

Referral bonuses

Job summary

White Lodging Services, Inc. in Austin, TX is seeking a Front Desk Manager to lead daily front office operations at one of our premium hotel properties.

You will coach front desk agents and supervisors, drive guest service excellence, and ensure operational excellence across shifts. You will participate in hiring, manage guest touchpoints, and perform hands-on duties as needed, including payroll and scheduling.

Qualifications

• Lead hospital front desk operations with a focus on guest satisfaction.
• Coach and develop front desk agents and supervisors.
• Drive operational excellence and maintain high service standards.

Responsibilities

• Lead daily shift operations of the Front Office across every shift.
• Provide hands-on leadership, training, and flow management for agents.
• Assist in hiring plans and interview hourly associates.
• Serve as a guest service ambassador, modeling hospitality standards.
• Handle front desk duties as needed while managing payroll and scheduling.

Skills

Front Office Leadership

Guest Service Excellence

Coaching & Development

PMS & Front Office Software

Operational Excellence

Tools

PMS Systems

Front Office Software

Job description

White Lodging Services, Inc. in Austin, TX is seeking a Front Desk Manager to lead daily front office operations at one of our premium hotel properties.

You will coach front desk agents and supervisors, drive guest service excellence, and ensure operational excellence across shifts. You will participate in hiring, manage guest touchpoints, and perform hands-on duties as needed, including payroll and scheduling.