Front Desk Supervisor: Lead Guest Service & Growth

White Lodging; Richmond (VA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

DailyPay

401(k) with company match

Paid time off (PTO) with rollover

Discounts on hotel rooms, dining, and

Growth opportunities across multiple酒店

Medical, dental, and vision insurance—

Job summary

White Lodging is hiring a Front Desk Supervisor to support daily hotel front office operations at one of our premium properties. This entry-level leadership role offers supervision of a front desk team, ownership of shift operations, and a path toward Front Desk Manager.

We welcome experienced front desk staff or guest services professionals seeking advancement. The role emphasizes exceptional guest service, teamwork, and adaptability across shifts, including evenings and weekends.

Qualifications

• Prior hotel front desk, guest services, or hospitality experience preferred — not required; we will train the right candidate with the right attitude and service instincts.
• Desire to step into a hotel leadership role and grow your career — entry-level supervisory position with a clear path to Front Desk Manager.
• Outgoing personality with positive attitude and genuine passion for delivering exceptional hotel guest service on every shift.

Responsibilities

• Deliver the highest quality of guest service on every shift — anticipate and exceed guest expectations.
• Run the 'perfect shift' — complete front desk checklists, maintain brand standards, set up team for success.
• Supervise front desk agents — monitor performance, coach, and provide real-time support.
• Oversee front desk operations in absence of Front Desk Manager — act as on-shift leader and escalation point for guests and staff.
• Perform hands-on front desk duties and operate hotel front office systems and equipment — lead by example.
• Assist with onboarding, training, and cross-training of new associates.

Skills

Front desk experience

Customer service

Leadership potential

Communication skills

Tools

Front desk software (PMS)

Job description

White Lodging is hiring a Front Desk Supervisor to support daily hotel front office operations at one of our premium properties. This entry-level leadership role offers supervision of a front desk team, ownership of shift operations, and a path toward Front Desk Manager.

We welcome experienced front desk staff or guest services professionals seeking advancement. The role emphasizes exceptional guest service, teamwork, and adaptability across shifts, including evenings and weekends.