Front Desk Leader — Guest Experience & Growth

White Lodging; Austin (TX); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off (PTO)

DailyPay

Tuition reimbursement

Discounts on hotel rooms, dining, and—

Job summary

White Lodging is hiring a Front Desk Manager to lead daily front office operations at a premium hotel property in Austin, TX. The role requires coaching, strong guest service, and operational excellence to ensure superb guest experiences across all shifts.

You will oversee front desk workflow, performance, staffing, and service standards while collaborating with hotel leadership to drive guest satisfaction and hotel profitability.

Qualifications

• Front desk leadership or supervisory experience in a hotel.
• Passion for guest service and positive attitude.
• Proven ability to coach staff and develop careers.
• Strong problem-solving and operational execution.
• Familiarity with hotel PMS and front office software.

Responsibilities

• Lead daily shift operations of the Front Office.
• Provide hands-on leadership and training for staff.
• Participate in hourly associate interviews.
• Serve as guest service ambassador, modeling hospitality.
• Manage financial reporting, payroll, and scheduling.

Skills

Front desk leadership

Guest service excellence

Coaching & development

Problem solving

PMS systems

Job description

White Lodging is hiring a Front Desk Manager to lead daily front office operations at a premium hotel property in Austin, TX. The role requires coaching, strong guest service, and operational excellence to ensure superb guest experiences across all shifts.

You will oversee front desk workflow, performance, staffing, and service standards while collaborating with hotel leadership to drive guest satisfaction and hotel profitability.