Front Desk Manager — Lead Guest Service & Team Growth

White Lodging Services, Inc.; Austin (TX); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Benefits starting day 1

Medical, dental, and vision insurance

Life and disability insurance

401(k) with company match

Paid time off

Discounts on hotel stays

Job summary

White Lodging is seeking a Front Desk Manager to lead daily front office operations at one of our premium hotel properties. This leadership role coaches and develops front desk agents and supervisors, drives guest service excellence, and ensures operational precision across shifts.

You will model hospitality, manage scheduling, payroll, and financial reporting, and participate in hiring to build a high‑performing front office team committed to growth and guest satisfaction.

Qualifications

• Experience leading front desk in hotel environment
• Strong leadership and communication skills
• Ability to coach and develop front desk teams to deliver exceptional guest service

Responsibilities

• Lead daily front office operations across all shifts with a focus on guest service standards
• Provide hands-on leadership, coaching, and workflow management for front desk staff
• Participate in hiring and training to build a high-performing front office team
• Model hospitality and uphold the highest guest service standards
• Oversee scheduling, payroll processing, and financial reporting for front desk operations

Skills

Front Office Leadership

Guest Service Excellence

Staff Coaching

Payroll & Scheduling

PMS Knowledge

Tools

PMS Software

Brand-specific systems

Job description

White Lodging is seeking a Front Desk Manager to lead daily front office operations at one of our premium hotel properties. This leadership role coaches and develops front desk agents and supervisors, drives guest service excellence, and ensures operational precision across shifts.

You will model hospitality, manage scheduling, payroll, and financial reporting, and participate in hiring to build a high‑performing front office team committed to growth and guest satisfaction.