Front Desk Supervisor - Guest Experience

Lodging Management, LLC; Austin, Northern (TX, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Lodging Management, LLC in Austin, Texas seeks a Guest Service Supervisor to oversee front desk operations, ensuring courteous, accurate information and timely service during check-in, stay, and checkout. You will guide a team, resolve guest concerns, manage reservations, and uphold cash handling accuracy while delivering consistent hospitality across shifts.

The role emphasizes staff training, problem resolution, and proactive guest engagement to maximize satisfaction and property revenue in a

Qualifications

• 1+ year of front desk or guest services experience.

Responsibilities

• Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
• Train, direct, coach, and resolve issues for the front desk team to ensure a quality operation.
• Help track and develop Choice Advantage training procedures for associates.
• In charge of driving Choice Privileges enrollments for the property; handle Medallia inquiries and enrollments.
• Daily inspect and improve procedures in the area of 3rd party reservations.
• Resolve customer issues, complaints and problems quickly to maintain high guest satisfaction.
• Complete established check-in procedures and facilitate guest checkout to release rooms for next guests.
• Accurately post monies, receipts, and guest charges with proper cash handling and records.
• Answer inquiries and use suggestive selling to increase occupancy and revenue.
• Maintain customer relations by staying informed about in-house and area events to answer questions knowledgeably.
• Operate hotel equipment, assist with calls, wake-up services, and paging guests.
• Control cash transactions and manage personal bank as per policy.
• Periodically inspect public areas and coordinate with housekeeping or maintenance when needed.
• Periodically visit the bar and restaurant during downtime to talk with guests without disrupting peak times.
• Maintain a friendly, cheerful, and courteous demeanor at all times.

Skills

Supervision

Guest escalation

Front desk procedures

Policies & procedures

Cash handling

Customer service

Communication

Reading & writing

Computer skills

Tact and empathy

Organization

Multi-tasking

Education

High School diploma

Job description

Lodging Management, LLC in Austin, Texas seeks a Guest Service Supervisor to oversee front desk operations, ensuring courteous, accurate information and timely service during check-in, stay, and checkout. You will guide a team, resolve guest concerns, manage reservations, and uphold cash handling accuracy while delivering consistent hospitality across shifts.

The role emphasizes staff training, problem resolution, and proactive guest engagement to maximize satisfaction and property revenue in a