Assistant Front Office Manager — Guest Experience Lead

line-saguaro-careers; Austin (TX); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Free food & snacks

Health insurance

Help or transport service

Paid time off

Vision insurance

401(k)

Dental insurance

Employee discounts

Job summary

The LINE Austin is seeking an Assistant Front Office Manager who will lead daily front office operations with a focus on guest service excellence. You will collaborate with team members, supervise shifts, and contribute to a positive, upscale guest experience at our Austin property.

Ideal candidates bring hospitality experience, strong communication, and a proactive approach to staff development, guest satisfaction, and operational standards.

Qualifications

• High School diploma or GED required or equivalent
• 3+ years in hospitality/service preferred
• Strong communication skills and professional demeanor
• Collaborative spirit and teamwork
• Ethical conduct and integrity
• Proficient with Microsoft Office and Opera PMS
• Positive attitude and attention to detail
• Problem solving abilities

Responsibilities

• Greet guests with a smile and maintain professional demeanor
• Supervise daily front office operations to ensure high service levels
• Coordinate staff scheduling to match business demand
• Assist in recruitment, onboarding and training of front office team
• Maintain lobby appearance and front desk standards
• Handle guest complaints and resolve issues promptly
• Ensure smooth group check-in/out and room assignments
• Uphold safety procedures and hotel policies during operations

Skills

Strong communication

Collaborative spirit

Ethical conduct

Eye for detail

Problem solving

Education

High School diploma or GED

Tools

Microsoft Office

Opera PMS

Job description

The LINE Austin is seeking an Assistant Front Office Manager who will lead daily front office operations with a focus on guest service excellence. You will collaborate with team members, supervise shifts, and contribute to a positive, upscale guest experience at our Austin property.

Ideal candidates bring hospitality experience, strong communication, and a proactive approach to staff development, guest satisfaction, and operational standards.