Front Office Leader - Guest Service & Team Growth

Dimension Hospitality; Shreveport (LA); Vor Ort; USD 52.000 - 74.000; Vollzeit

Zusammenfassung

Dimension Hospitality in Shreveport seeks a Front Office Manager who can lead daily front desk operations, supervise staff, and uphold brand standards. You will ensure a welcoming guest experience from arrival to departure, manage check-ins and check-outs, and coordinate with housekeeping.

The ideal candidate brings strong communication and leadership, with prior hotel front office leadership experience. You will train and coach teams, handle escalated guest concerns professionally, and

Qualifikationen

• Previous hotel front office leadership experience required.
• Strong communication, leadership, and problem solving skills.
• Organized, dependable, and detail oriented.
• Comfortable using hotel systems, reporting tools, and front office processes.
• Able to multitask and maintain professionalism under pressure.
• Passionate about hospitality and creating excellent guest experiences.

Aufgaben

• Lead daily front office operations, including staff supervision and scheduling
• Train, coach, and develop front desk and guest service team members
• Oversee check ins, check outs, reservations, and billing accuracy
• Resolve escalated guest concerns and service issues professionally
• Ensure compliance with hotel policies, brand standards, and procedures
• Monitor financial processes such as cash handling and end of day reporting
• Communicate effectively with housekeeping, engineering, and leadership
• Support hiring, performance reviews, and team development
• Maintain a welcoming, efficient, and service focused front office environment

Kenntnisse

Leadership

Communication

Guest service

Front desk ops

Staff coaching

Problem solving

Team coordination

Tools

PMS systems

Jobbeschreibung

Dimension Hospitality in Shreveport seeks a Front Office Manager who can lead daily front desk operations, supervise staff, and uphold brand standards. You will ensure a welcoming guest experience from arrival to departure, manage check-ins and check-outs, and coordinate with housekeeping.

The ideal candidate brings strong communication and leadership, with prior hotel front office leadership experience. You will train and coach teams, handle escalated guest concerns professionally, and