Front Office Leader & Guest Experience Champion

Dimension-Hospitality,-LLC; Idalou (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

Dimension-Hospitality,-LLC is seeking a Front Office Manager to oversee daily front desk operations and guest services. You will lead staff, train and coach team members, and ensure accurate check-ins, check-outs, reservations, and billing while upholding brand standards and procedures.

You will collaborate with hotel leadership to maintain productivity, service quality, and guest satisfaction, while handling cash processes and end-of-day reporting.

Qualifications

• Previous hotel front office leadership experience required.
• Strong communication, leadership, and problem solving skills.
• Organized, dependable, and detail oriented.
• Comfortable using hotel systems, reporting tools, and front office processes.
• Able to multitask and maintain professionalism under pressure.
• Passionate about hospitality and creating excellent guest experiences.

Responsibilities

• Lead daily front office operations, including staff supervision and scheduling.
• Train, coach, and develop front desk and guest service team members.
• Oversee check ins, check outs, reservations, and billing accuracy.
• Resolve escalated guest concerns and service issues professionally.
• Ensure compliance with hotel policies, brand standards, and procedures.
• Monitor financial processes such as cash handling and end of day reporting.
• Communicate effectively with housekeeping, engineering, and leadership.
• Support hiring, performance reviews, and team development.

Skills

Leadership

Communication

Organization

Hospitality focus

Tools

Hotel PMS

Reporting tools

Billing systems

Job description

Dimension-Hospitality,-LLC is seeking a Front Office Manager to oversee daily front desk operations and guest services. You will lead staff, train and coach team members, and ensure accurate check-ins, check-outs, reservations, and billing while upholding brand standards and procedures.

You will collaborate with hotel leadership to maintain productivity, service quality, and guest satisfaction, while handling cash processes and end-of-day reporting.