Front Office Manager: Lead Guest Experience & Team

Dimension Hospitality Group; New York (NY); Vor Ort; USD 70.000 - 110.000; Vollzeit

Zusammenfassung

Dimension Hospitality Group is seeking a Front Office Manager to lead daily front desk operations, oversee guest services, and collaborate with hotel leadership to uphold brand standards and an efficient, welcoming experience for every guest.

You will train, coach, and develop front desk and guest service team members; supervise check-ins, check-outs, and reservations; manage cash handling and end-of-day reporting; and resolve escalated guest concerns with professionalism.

Qualifikationen

• Previous hotel front office leadership experience required.
• Strong communication, leadership, and problem solving skills.
• Organized, dependable, and detail oriented.
• Comfortable using hotel systems, reporting tools, and front office processes.
• Able to multitask and maintain professionalism under pressure.
• Passionate about hospitality and creating excellent guest experiences.

Aufgaben

• Lead daily front office operations, including staff supervision and scheduling.
• Train, coach, and develop front desk and guest service team members.
• Oversee check ins, check outs, reservations, and billing accuracy.
• Resolve escalated guest concerns and service issues professionally.
• Ensure compliance with hotel policies, brand standards, and procedures.
• Monitor financial processes such as cash handling and end of day reporting.
• Communicate effectively with housekeeping, engineering, and leadership.
• Support hiring, performance reviews, and team development.
• Maintain a welcoming, efficient, and service focused front office environment.

Kenntnisse

Front office leadership

Staff supervision

Scheduling

Training & development

Communication

Problem solving

Tools

PMS software

Jobbeschreibung

Dimension Hospitality Group is seeking a Front Office Manager to lead daily front desk operations, oversee guest services, and collaborate with hotel leadership to uphold brand standards and an efficient, welcoming experience for every guest.

You will train, coach, and develop front desk and guest service team members; supervise check-ins, check-outs, and reservations; manage cash handling and end-of-day reporting; and resolve escalated guest concerns with professionalism.