Front Office Leader: Guest Experience & Ops

General Hotels Corporation; Indianapolis (IN); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Company Paid Life Insurance

Company Paid Telemedicine

Supplemental Life Insurance

401(k) with Company Match

Earned Wage Access ('On-Demand Pay')

Hotel Room Discounts

Company Paid Employee Assistance Plan

Perks through Benefit Hub

Generous Time Off Package

Job summary

General Hotels Corporation is seeking an experienced Front Office Manager to lead Front Desk operations and drive exceptional guest experiences from check-in to check-out. This role requires a confident leader who thrives in a fast-paced environment, supports their team, and upholds service and operational excellence.

You’ll oversee daily Front Desk activities, coach staff, monitor guest billing accuracy, and collaborate with Housekeeping, Sales, and other departments to ensure smooth

Qualifications

• Previous Front Desk or hotel supervisory experience required.
• Strong leadership, communication, and guest service skills.
• Experience with hotel PMS systems required.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Oversee all Front Desk and guest service operations.
• Lead, coach, and support Front Desk team members.
• Ensure guests receive exceptional service throughout their stay.
• Assist with hiring, onboarding, scheduling, and training front office staff.
• Handle guest concerns professionally and implement service recovery solutions.
• Monitor room inventory, occupancy, and guest billing accuracy.
• Work closely with Housekeeping, Sales, and other departments to support hotel operations.
• Maintain brand standards and ensure operational compliance.
• Participate in Manager on Duty responsibilities as needed.
• Review reports, daily operations, and department performance metrics.
• Support labor management, scheduling, and operational efficiency.
• Help create a positive, team-oriented work environment.

Skills

Front Desk supervision

Leadership

Guest service

PMS systems

Communication

Multitasking

Organization

Problem solving

Labor management

Bilingual English/Spanish

Job description

General Hotels Corporation is seeking an experienced Front Office Manager to lead Front Desk operations and drive exceptional guest experiences from check-in to check-out. This role requires a confident leader who thrives in a fast-paced environment, supports their team, and upholds service and operational excellence.

You’ll oversee daily Front Desk activities, coach staff, monitor guest billing accuracy, and collaborate with Housekeeping, Sales, and other departments to ensure smooth