Front Office Manager: Lead Guest Experience & Operations

Dimension Hospitality Group; Highlands Ranch (CO); On-site; USD 70,000 - 90,000; Full time

Job summary

Dimension Hospitality Group in Highlands Ranch, CO, is seeking a Front Office Manager to oversee all front desk operations and guest services. You will lead staffing, training, and service standards to ensure a welcoming guest experience from arrival to departure.

Responsibilities include supervising daily activities, coaching team members, managing reservations and billing accuracy, and resolving escalated guest concerns. Hilton experience is preferred.

Qualifications

• Previous hotel front office leadership experience required.
• Strong communication, leadership, and problem solving skills.
• Organized, dependable, and detail-oriented.
• Comfortable using hotel systems, reporting tools, and front office processes.
• Able to multitask and maintain professionalism under pressure.
• Hilton experience required.
• Passionate about hospitality and creating excellent guest experiences.

Responsibilities

• Lead daily front office operations, including staff supervision and scheduling.
• Train, coach, and develop front desk and guest service team members.
• Oversee check ins, check outs, reservations, and billing accuracy.
• Resolve escalated guest concerns and service issues professionally.
• Ensure compliance with hotel policies, brand standards, and procedures.
• Monitor financial processes such as cash handling and end of day reporting.
• Communicate effectively with housekeeping, engineering, and leadership.
• Support hiring, performance reviews, and team development.
• Maintain a welcoming, efficient, and service-focused front office environment.

Skills

Front office leadership

Communication skills

Problem solving

Organized

Detail oriented

Hilton experience

Tools

Hotel systems

Reporting tools

Front office software

Job description

Dimension Hospitality Group in Highlands Ranch, CO, is seeking a Front Office Manager to oversee all front desk operations and guest services. You will lead staffing, training, and service standards to ensure a welcoming guest experience from arrival to departure.

Responsibilities include supervising daily activities, coaching team members, managing reservations and billing accuracy, and resolving escalated guest concerns. Hilton experience is preferred.