Front Office Manager - Guest Experience & Team Leader

Crescent Hotels & Resorts; Burbank (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Crescent Hotels & Resorts in California is seeking a Front Desk Supervisor to oversee daily front desk operations and supervise Guest Service Agents to ensure exceptional guest experiences.

You will respond to guest needs, manage emergencies, train staff, and help maintain revenue while upholding company SOPs/LSOPs. The role requires teamwork, professionalism, and strong communication skills at all times.

Qualifications

• Must be able to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Communicate well with guests.
• Team player who can pitch in and help co-workers.
• Ability to handle internal and external customers with tact and diplomacy.
• Basic math skills for calculations.
• Proficient with computer systems used at the front desk.
• Ability to stand and perform duties at the front desk.

Responsibilities

• Interview, hire, train, and evaluate front desk staff.
• Respond to guest requests and accommodate groups to ensure satisfaction and repeat business.
• Oversee daily front desk operations following SOPs/LSOPs to maximize revenues and service quality.
• Supervise Guest Service Agents.
• Remain calm in emergencies and resolve issues with informed decisions and sound judgment.
• Attend to attendance and be available for regular shifts.
• Perform other duties as assigned.

Skills

English communication

Team player

Professional appearance

Guest communication

Conflict resolution

Math skills

Computer literacy

Stamina at front desk

Job description

Crescent Hotels & Resorts in California is seeking a Front Desk Supervisor to oversee daily front desk operations and supervise Guest Service Agents to ensure exceptional guest experiences.

You will respond to guest needs, manage emergencies, train staff, and help maintain revenue while upholding company SOPs/LSOPs. The role requires teamwork, professionalism, and strong communication skills at all times.