Hotel Front Desk Supervisor: Lead Guest Experience & Ops

Star2 Hotels Inc; California; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Bonus pay

Pay for off duty calls

Job summary

Star2 Hotels Inc. seeks a Front Office Supervisor to lead the front desk, reservations, guest services, and phone operations at our California property. You will direct daily operations, coordinate with housekeeping and maintenance, and ensure smooth communication across departments.

This on-site leadership role emphasizes training, performance evaluation, budgeting, and delivering courteous, responsive service to guests. Strong organizational and communication skills are essential.

Qualifications

• High School diploma or equivalent is required.
• Minimum 3 months of previous experience in customer service, front desk service, or related fields.
• Ability to build rapport with guests.
• Strong organizational skills.
• Excellent written and verbal communication skills.

Responsibilities

• Directly supervise the front office staff and coordinate with housekeeping and maintenance heads.
• Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.
• Prepare monthly reports and budget for the front office department.
• Resolve guest problems quickly and courteously.
• Monitor daily room status, occupancy, and revenue opportunities.
• Ensure cash handling, check-cashing, and credit policies are followed.
• Conduct regularly scheduled meetings of front office personnel.
• Assist in staff scheduling and training.

Skills

Customer service

Guest relations

Organizational skills

Verbal communication

Written communication

Education

High School diploma or equivalent

Job description

Star2 Hotels Inc. seeks a Front Office Supervisor to lead the front desk, reservations, guest services, and phone operations at our California property. You will direct daily operations, coordinate with housekeeping and maintenance, and ensure smooth communication across departments.

This on-site leadership role emphasizes training, performance evaluation, budgeting, and delivering courteous, responsive service to guests. Strong organizational and communication skills are essential.