Front Office Manager - Guest Experience & Operations

Philadelphia International Airport (PHL); Philadelphia (Philadelphia County); On-site; USD 21,000 - 28,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a Front Desk professional in Philadelphia to manage guest services, assist groups, and ensure high levels of satisfaction. You will support daily front desk operations, respond to guest requests, and uphold SOPs to maximize guest experience and revenue.

You will need strong English communication, a team player attitude, and reliability, with the ability to remain calm under pressure and handle inquiries professionally.

Qualifications

• Must be able to communicate in English.
• Strong customer service skills and professional demeanor.
• Ability to work well in a team and assist guests with requests.

Responsibilities

• Interview and hire? (Note: this line appears as a general description in the source and not necessarily applicable to all front desk roles)
• Respond to guest requests, needs and concerns to ensure satisfaction and repeat business.
• Supervise daily Front Desk operations in line with SOPs to maximize revenue and guest experience.
• Maintain calm and professional behavior during emergencies or busy periods; resolve issues with sound judgment.
• Ensure attendance and reliability; perform other related duties as assigned.

Skills

English

Customer service

Team player

Tools

PMS software

Job description

Crescent Hotels & Resorts is seeking a Front Desk professional in Philadelphia to manage guest services, assist groups, and ensure high levels of satisfaction. You will support daily front desk operations, respond to guest requests, and uphold SOPs to maximize guest experience and revenue.

You will need strong English communication, a team player attitude, and reliability, with the ability to remain calm under pressure and handle inquiries professionally.