Front Desk Supervisor: Drive Guest Satisfaction

Crescent Hotels & Resorts; Newark (NJ); On-site; USD 42,000 - 56,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a Front Desk Supervisor to oversee daily operations, maximize revenues, and ensure guest satisfaction. You will lead the Front Desk team, respond to guest needs, and enforce company SOPs to maintain high service standards.

Ideal candidates communicate clearly in English, are team players, and handle routine calculations and data entry with precision. This role emphasizes professional presentation and calm decision-making during busy times.

Qualifications

• Must communicate in English with guests and staff.
• Self-starting personality and team orientation.
• Professional appearance and demeanor at all times.
• Ability to work with guests and resolve issues calmly.
• Basic math and calculator usage for cash handling.
• Capable of entering data in a computer system accurately.

Responsibilities

• Interview, hire, train and evaluate Front Desk staff; address performance matters.
• Respond to guest requests and accommodate groups to ensure satisfaction.
• Supervise Front Desk operations; ensure SOPs and LSOPs are followed.
• Supervise Guest Service Agents and manage daily activities.
• Remain calm during emergencies and resolve customer issues using best judgment.
• Be available to work on a regular basis and handle other duties as assigned.

Skills

English communication

Team player

Professional appearance

Customer service

Mathematical skills

Computer proficiency

Tools

POS system

Job description

Crescent Hotels & Resorts is seeking a Front Desk Supervisor to oversee daily operations, maximize revenues, and ensure guest satisfaction. You will lead the Front Desk team, respond to guest needs, and enforce company SOPs to maintain high service standards.

Ideal candidates communicate clearly in English, are team players, and handle routine calculations and data entry with precision. This role emphasizes professional presentation and calm decision-making during busy times.