OPERATIONS MANAGER

DIMENSION MASTER; Austin (TX); On-site; USD 58,000 - 60,000; Full time

Job summary

DIMENSION MASTER is seeking an Operations Manager to lead all front desk operations and guest service functions at our Austin-area property. You will support staffing, training, performance, and service standards to ensure a positive guest experience from arrival to departure.

In this role, you will oversee scheduling, billing accuracy, and daily front office operations while partnering with hotel leadership to maintain productivity, accuracy, and exceptional service.

Qualifications

• Front office leadership experience in a hotel setting is required.
• Strong communication, leadership and problem solving skills are essential.
• Organized, dependable, and detail oriented with the ability to multitask.

Responsibilities

• Lead daily front office operations and supervise scheduling.
• Train, coach and develop front desk and guest service team members.
• Oversee check-ins, check-outs, reservations and billing accuracy.
• Resolve escalated guest concerns and service issues professionally.
• Ensure compliance with hotel policies, brand standards and procedures.
• Monitor cash handling and end-of-day reporting.
• Communicate effectively with housekeeping, engineering and leadership.
• Support hiring, performance reviews and team development.
• Maintain a welcoming, efficient, and service-focused front office environment.

Skills

Leadership

Communication

Problem solving

Organization

Detail oriented

Hospitality

Job description

Job Details

Job Location: Austin, TX 78753

Position Type: Full Time

Salary Range: $58,000.00 - $60,000.00 Salary/year

Job Shift: Any

You are a strong leader with excellent communication, organization, and hospitality skills. You understand front office operations inside and out and know how to create a welcoming and efficient guest experience. If you enjoy leading teams and ensuring smooth daily operations, keep reading.

The Role

As the Operations Manager, you oversee all front desk operations and guest service functions. You support staffing, training, performance, and service standards while ensuring a positive guest experience from arrival through departure. You work closely with hotel leadership to maintain productivity, accuracy, and exceptional service.

What You Will Be Doing

• Lead daily front office operations, including staff supervision and scheduling
• Train, coach, and develop front desk and guest service team members
• Oversee check ins, check outs, reservations, and billing accuracy
• Resolve escalated guest concerns and service issues professionally
• Ensure compliance with hotel policies, brand standards, and procedures
• Monitor financial processes such as cash handling and end of day reporting
• Communicate effectively with housekeeping, engineering, and leadership
• Support hiring, performance reviews, and team development
• Maintain a welcoming, efficient, and service focused front office environment

Why You Will Love It Here

• Leadership role with daily guest impact
• Opportunities for growth within hotel operations
• Supportive, team oriented environment

Ready to Join the Team

If you are ready to lead a high performing front office team and deliver exceptional guest service, we would love to meet you.

EOE

Qualifications

QualificationsWhat Makes You You

• Previous hotel front office leadership experience required
• Strong communication, leadership, and problem solving skills
• Organized, dependable, and detail oriented
• Comfortable using hotel systems, reporting tools, and front office processes
• Able to multitask and maintain professionalism under pressure
• Passionate about hospitality and creating excellent guest experiences

Flexible to work any shifts, including holidays and weekends.