Front Office Leader: Elevate Guest Experience & Operations

Island Hospitality Management; Austin (TX); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Healthcare including Medical, Dental,

Vision Insurance

HSA & FSA plans available

Dependent care FSA

Identity Theft Protection Insurance

Commuter benefits including transit &

Pet Insurance

PTO and Payroll Incentives for Annual

Employee Assistance Program

Wellness Subscriptions

Paid Sick and Vacation Time

Family Leave

401(k) Retirement plan with employer-m

Job summary

Island Hospitality Management in Austin is seeking a Front Office Manager to lead the front desk, ensure guest satisfaction, and uphold product quality standards across the hotel.

The role requires flexible scheduling, strong communication, and the ability to train staff, manage schedules, coordinate with maintenance, and ensure rooms are clean and ready for check-in while maximizing guest experience and revenue opportunities.

Qualifications

• Ability to operate hotel PMS systems.
• Able to multitask and manage time effectively.
• Strong initiative and achievement orientation.
• Capable of solving problems in the workplace.
• Work well under stress and pressure.
• Excellent guest service and communication.
• Driver's license preferred.

Responsibilities

• Ensure front desk operations meet guest service expectations.
• Prepare team member schedules based on budgets and forecasts.
• Train staff in financial controls for cash, vouchers, inventories, and receivables and ensure compliance.
• Recommend local attractions and restaurants for guests to visit.
• Inform guests of hotel services and amenities.
• Manage HR functions including recruiting, onboarding, performance evaluations, training, and discipline.
• Coordinate with other departments to ensure maintenance requests are completed and rooms are clean and functional at check-in.
• Monitor daily bookings and communicate with front desk during oversales.

Skills

PMS Systems

Multitasking

Team player

Initiative

Problem solving

Handling pressure

Guest service

Driver's license

Job description

Island Hospitality Management in Austin is seeking a Front Office Manager to lead the front desk, ensure guest satisfaction, and uphold product quality standards across the hotel.

The role requires flexible scheduling, strong communication, and the ability to train staff, manage schedules, coordinate with maintenance, and ensure rooms are clean and ready for check-in while maximizing guest experience and revenue opportunities.