Front Office Manager — Guest Experience Leader

Home 2 Suites West Lafayette; West Lafayette (IN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

401k match

Paid PTO

Uniforms provided

Job summary

Ascent Hospitality in West Lafayette, Indiana is seeking a Front Office Manager to lead guest services and front desk operations. You will drive excellent guest service, oversee scheduling, training, and staff development, and partner with leadership to maximize occupancy and profits.

Ideal candidate has hotel front desk leadership experience, strong communication, and a hands-on management style. This role offers full-time hours, benefits, and opportunities for growth within the company.

Qualifications

• High school diploma required; some college preferred.
• Minimum 1 year in hotel management.
• Excellent leadership and communication skills.
• Fluent English; additional languages a plus.

Responsibilities

• Schedule front desk and night audit staff.
• Provide manager-on-duty coverage.
• Lead Guest Services team with hands-on approach.
• Maintain staffing levels and inventory.
• Train staff on company and brand standards.
• Maximize room occupancy at best rates.
• Ensure compliance with appearance and grooming standards.
• Respond to guest inquiries and resolve issues.
• Oversee breakfast service (as applicable).

Skills

Customer service

Leadership

Communication

Multitasking

Training

English proficiency

Education

High school diploma

Some college preferred

Tools

Microsoft Office

Job description

Ascent Hospitality in West Lafayette, Indiana is seeking a Front Office Manager to lead guest services and front desk operations. You will drive excellent guest service, oversee scheduling, training, and staff development, and partner with leadership to maximize occupancy and profits.

Ideal candidate has hotel front desk leadership experience, strong communication, and a hands-on management style. This role offers full-time hours, benefits, and opportunities for growth within the company.