Front Office Manager: Guest Experience Leader

InterContinental Hotels Group; Washington (District of Columbia); On-site; USD 82,656,000 - 99,187,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k

Employee discounts

Job summary

InterContinental Washington DC The Wharf is seeking an Assistant Front Office Manager to lead the front desk team, ensure memorable guest experiences, and drive revenue through proactive guest engagement. You will oversee registration, reservations, porter and concierge services within the vibrant Wharf district of Washington, DC.

A Bachelor’s degree in Hotel Management or Business Administration and at least 2 years in Front Office/Guest Service with management experience are required; fluent

Qualifications

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration
• 2 years of Front Office/Guest Service experience including management experience
• Must speak fluent English
• Other languages preferred

Responsibilities

• Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
• Engaging with guests to build personal relationships and remedy any complaints
• Conducting regular front office inspections to ensure we’re making the right first impression
• Helping to find new ways to drive revenue from walk-ins and up‑selling at the front desk
• Training team members on procedures and taking the lead during an emergency or crisis

Skills

Front Office

Guest Service

Leadership

English fluency

Education

Bachelor's degree in Hotel Management/Business Administration

Job description

InterContinental Washington DC The Wharf is seeking an Assistant Front Office Manager to lead the front desk team, ensure memorable guest experiences, and drive revenue through proactive guest engagement. You will oversee registration, reservations, porter and concierge services within the vibrant Wharf district of Washington, DC.

A Bachelor’s degree in Hotel Management or Business Administration and at least 2 years in Front Office/Guest Service with management experience are required; fluent