Front Office Assistant Manager - Guest Experience Leader

InterContinental Hotels Group; Washington (District of Columbia); On-site; USD 38,572 - 49,593; Full time

Benefits offered by this job

Room discounts

Paid time off

Medical/dental/vision insurance

401k

Job summary

IHG Hotels & Resorts, through The Willard InterContinental Washington, DC, seeks an Assistant Front Office Manager to own first impressions and guest service. You will manage registration, reservations, porter and concierge tasks, delivering exceptional experiences.

You will lead a front office team, coach staff, handle guest inquiries, and drive revenue while maintaining high standards. A bachelor’s degree and 2 years in front office are required.

Qualifications

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration.
• 2 years of Front Office/Guest Service experience including management experience.
• Must speak fluent English.
• Other languages preferred.

Responsibilities

• Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes.
• Engaging with guests to build personal relationships and remedy any complaints.
• Conducting regular front office inspections to ensure we’re making the right first impression.
• Helping to find new ways to drive revenue from walk-ins and up-selling at the front desk.
• Training team members on procedures and taking the lead during an emergency or crisis.

Skills

Fluent English

Front Office

Guest Service

Education

Bachelor’s degree / higher education in Hotel Management/Business Administration

Job description

IHG Hotels & Resorts, through The Willard InterContinental Washington, DC, seeks an Assistant Front Office Manager to own first impressions and guest service. You will manage registration, reservations, porter and concierge tasks, delivering exceptional experiences.

You will lead a front office team, coach staff, handle guest inquiries, and drive revenue while maintaining high standards. A bachelor’s degree and 2 years in front office are required.