Assistant Manager Front Office at InterContinental Washington DC - The Wharf

IHG Hotels & Resorts; Washington (District of Columbia); On-site; USD 56,000 - 69,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401(k)

Room discounts

Job summary

A leading global hotel company in Washington D.C. seeks an Assistant Front Office Manager who will oversee front-office operations, ensure exceptional guest experiences, and manage a team. Applicants should have a Bachelor's degree and at least 2 years of relevant experience. The position offers an hourly pay rate of $30.00, with benefits including insurance, paid time off, and room discounts.

Qualifications

• Minimum of 2 years of front-office/guest-service experience, including management.
• Fluent in English; other languages preferred.

Responsibilities

• Manage and coach the front-office team to deliver memorable guest experiences.
• Engage with guests to build personal relationships and resolve complaints.
• Conduct regular front-office inspections to ensure optimal guest service.
• Drive revenue through upselling and front-desk initiatives.
• Train team members on procedures and lead in emergencies.

Skills

Front-office management

Guest service

Upselling

Training

Complaint resolution

Education

Bachelor’s degree in Hotel Management or Business Administration

Job description

IHG Hotels & Resorts, a leading global hotel company, is seeking an Assistant Front Office Manager for InterContinental Washington D.C. – The Wharf.

About the Position

The role focuses on delivering exceptional first impressions, managing all front‑office operations from registration and reservations to porter and concierge services.

Responsibilities

• Manage and coach the front‑office team to deliver memorable guest experiences and warm welcomes.
• Engage with guests to build personal relationships and resolve complaints.
• Conduct regular front‑office inspections to ensure optimal guest service.
• Drive revenue through walk‑ins, upselling, and other front‑desk initiatives.
• Train team members on procedures and lead during emergencies or crises.

Qualifications

• Bachelor’s degree or higher education in Hotel Management, Business Administration, or equivalent.
• Minimum of 2 years of front‑office/guest‑service experience, including management.
• Fluent in English; other languages preferred.

Benefits & Compensation

Hourly pay rate: $30.00 (Washington, D.C.). Salary may vary based on a range of factors.

A comprehensive benefits package including paid time off, medical/dental/vision insurance, 401(k), and room discounts.

Equal Employment Opportunity

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance.

Accommodations

If you require reasonable accommodation during the application process, please let us know.