Front Office Assistant Manager — Guest Experience Leader

IHG Hotels; Washington (District of Columbia); In loco; USD 34.000 - 49.000; Tempo pieno

Descrizione del lavoro

IHG Hotels & Resorts, at InterContinental Washington D.C. - The Wharf, is seeking an Assistant Front Office Manager to lead the front desk team and ensure exceptional guest experiences.

You will oversee registration, reservations, porter and concierge services, and act as a key face of hospitality. Ideal candidates have a Bachelor's in Hotel Management or Business Administration and at least 2 years in Front Office/Guest Service with leadership experience.

Competenze

• Bachelor's degree / higher education qualification / equivalent in Hotel Management/ Business Administration
• 2 years of Front Office/Guest Service experience including management experience
• Must speak fluent English
• Other languages preferred

Mansioni

• Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
• Engaging with guests to build personal relationships and remedy any complaints
• Conducting regular front office inspections to ensure we're making the right first impression
• Helping to find new ways to drive revenue from walk-ins and up-selling at the front desk
• Training team members on procedures and taking the lead during an emergency or crisis

Conoscenze

Fluent English

Front Office/Guest Service mgmt

Formazione

Bachelor's degree in Hotel Management/Business Administration

Descrizione del lavoro

IHG Hotels & Resorts, at InterContinental Washington D.C. - The Wharf, is seeking an Assistant Front Office Manager to lead the front desk team and ensure exceptional guest experiences.

You will oversee registration, reservations, porter and concierge services, and act as a key face of hospitality. Ideal candidates have a Bachelor's in Hotel Management or Business Administration and at least 2 years in Front Office/Guest Service with leadership experience.