Front Office Leader: Guest Experience & Team Growth

Hyatt Hotels Corporation; Washington (District of Columbia); On-site; USD 59,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Retirement Savings Plan

Paid vacation and holidays

Paid family bonding time

Job summary

Hyatt Hotels Corporation is seeking an Assistant Front Office Manager for the Grand Hyatt Washington. This role oversees Front Office and Rooms teams to ensure exceptional guest care and high satisfaction levels.

You will guide staff, manage payroll and scheduling, and uphold brand standards in a dynamic hotel setting. The position emphasizes training, expense controls, and labor management while coordinating with other departments to maximize revenue and guest experiences.

Qualifications

• A true desire to satisfy guests in a fast-paced environment.
• Refined verbal and written communication skills.
• Minimum of one year front office supervisory experience preferred.
• Ability to work a flexible schedule including nights and weekends.
• Ability to handle cash responsibly and accurately.

Responsibilities

• Ensure efficient guest registration, checkout, guest service, and telephone service with brand standards.
• Train and develop colleagues; manage payroll, scheduling, recognition, and coaching.
• Monitor front office systems and equipment for optimal performance.
• Track guest satisfaction surveys and optimize guest response tracking usage.
• Provide training for entry level colleagues and supervisors.
• Develop and implement controls for expense management.
• Use labor management tools to schedule and control labor costs.
• Resolve problems and foster open communication within the team.
• Coordinate with other hotel departments to boost guest satisfaction.
• Maintain room inventory status to optimize revenue and guest experience.
• Anticipate and resolve guest concerns; pursue revenue opportunities.
• Perform other job-related duties as assigned.

Skills

Customer service

Verbal & written communication

Front office supervision

Flexible schedule

Cash handling

Job description

Hyatt Hotels Corporation is seeking an Assistant Front Office Manager for the Grand Hyatt Washington. This role oversees Front Office and Rooms teams to ensure exceptional guest care and high satisfaction levels.

You will guide staff, manage payroll and scheduling, and uphold brand standards in a dynamic hotel setting. The position emphasizes training, expense controls, and labor management while coordinating with other departments to maximize revenue and guest experiences.