Front Office Manager: Guest Experience & Revenue Growth

IHG; Washington (District of Columbia); In loco; USD 34.000 - 49.000; Tempo pieno

Vantaggi offerti da questo lavoro

Room discounts

Training program

Paid time off

401k

Descrizione del lavoro

IHG Hotels & Resorts in Washington, DC, is seeking an Assistant Front Office Manager to lead the front desk team and ensure exceptional first impressions for every guest. You will oversee registrations, reservations, porter and concierge services, and uphold service standards.

The role requires a Bachelor's degree in Hotel Management/Business Administration and 2 years of Front Office/Guest Service experience with leadership responsibilities.

Competenze

• Bachelor’s degree in Hotel Management/Business Administration or equivalent.
• 2 years of Front Office/Guest Service experience including management responsibilities.
• Must speak fluent English; other languages are a plus.

Mansioni

• Managing and coaching the front office team to deliver memorable guest experiences and a warm welcome.
• Engaging with guests to build relationships and resolve complaints.
• Conducting regular front office inspections to ensure top impressions.
• Helping to drive revenue from walk-ins and upsell at the front desk.
• Training team members and leading during emergencies or crises.

Conoscenze

Guest service

Leadership

English fluency

Communication

Formazione

Bachelor's degree in Hotel Management/Business Administration

Descrizione del lavoro

IHG Hotels & Resorts in Washington, DC, is seeking an Assistant Front Office Manager to lead the front desk team and ensure exceptional first impressions for every guest. You will oversee registrations, reservations, porter and concierge services, and uphold service standards.

The role requires a Bachelor's degree in Hotel Management/Business Administration and 2 years of Front Office/Guest Service experience with leadership responsibilities.