Luxury Hotel Outlet Manager - F&B Leader

The Fairmont Washington, D.C, Georgetown; Washington (District of Columbia); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Comprehensive Benefits - medical, etc.

Employee travel discounts on rooms, FB

Learning programs through our Academie

CSR activities

Recognition and celebration activities

Job summary

Fairmont Washington, D.C., Georgetown is seeking an Outlet Manager to oversee all outlet operations and drive sales, costs control, payroll, and staff development. You will lead colleagues across All-Day dining, Lobby Bar and In Room Dining, ensuring service standards and guest satisfaction.

Ideal candidates bring 3+ years in a management role in F&B and a passion for guest service, with strong leadership and communication skills.

Qualifications

• Experience in 5-star luxury properties or equivalent.
• 3+ years in a management role in F&B.
• Degree/Diploma in Hotel or F&B Management is an asset.
• Passion for guest service and strong leadership.
• Coaching, training and motivating team members.
• Excellent interpersonal and communication skills.
• Knowledge of culinary, wines and beverages.
• Computer skills: Excel, MS Office; Micros preferred.

Responsibilities

• Ensure smooth and efficient operation of the outlets.
• Manage staff scheduling, payroll, and day-to-day costs.
• Maintain service standards per Fairmont Food & Beverage guidelines.
• Establish staffing levels and optimize labor productivity.
• Control stock and inventory for daily operations.
• Analyze performance via VOG, LQA, engagement surveys.
• Deliver excellent service with high colleague morale.
• Lead, coach and monitor team performance and development.
• Coordinate recruitment for Outlets and liaise with Kitchen and Front of House.
• Collect and act on guest feedback to enhance offerings.
• Participate in environmental and safety programs.
• Develop and implement Food & Beverage promotions.

Skills

Leadership

Interpersonal skills

Communication skills

Problem solving

Decision making

Guest service oriented

Education

Hotel/F&B management degree or diploma

Tools

Excel

MS Office

Micros POS

Job description

Fairmont Washington, D.C., Georgetown is seeking an Outlet Manager to oversee all outlet operations and drive sales, costs control, payroll, and staff development. You will lead colleagues across All-Day dining, Lobby Bar and In Room Dining, ensuring service standards and guest satisfaction.

Ideal candidates bring 3+ years in a management role in F&B and a passion for guest service, with strong leadership and communication skills.