Assistant Front Office Manager: Guest Experience & Revenue

IHG Hotels & Resorts; Washington (District of Columbia); In loco; USD 34.000 - 49.000; Tempo pieno

Vantaggi offerti da questo lavoro

Room discounts

Professional training

Benefits package

Descrizione del lavoro

InterContinental Washington D.C. – The Wharf is seeking an Assistant Front Office Manager to ensure outstanding guest experiences from registration to concierge services.

You will lead the front office team, mentor staff, and drive guest satisfaction in a luxury setting. The role requires a Bachelor's in Hotel Management or Business Administration, 2 years in Front Office/Guest Service with leadership, and fluent English.

Competenze

• Bachelor’s degree in Hotel Management or Business Administration.
• 2 years of Front Office/Guest Service experience including management.
• Fluent English required.

Mansioni

• Manage and coach the front office team to deliver memorable guest experiences.
• Engage with guests to build personal relationships and remedy any complaints.
• Conduct regular front office inspections to ensure we’re making the right first impression.
• Help to drive revenue from walk-ins and upselling at the front desk.
• Train team members on procedures and lead during emergencies or crises.

Conoscenze

Front Office Management

Guest Service

Team Leadership

English Fluency

Formazione

Bachelor’s degree in Hotel Management/Business Administration

Descrizione del lavoro

InterContinental Washington D.C. – The Wharf is seeking an Assistant Front Office Manager to ensure outstanding guest experiences from registration to concierge services.

You will lead the front office team, mentor staff, and drive guest satisfaction in a luxury setting. The role requires a Bachelor's in Hotel Management or Business Administration, 2 years in Front Office/Guest Service with leadership, and fluent English.