Front Office Supervisor & Guest Experience Lead

AC Hotel by Marriott Washington DC Convention Center; Washington (District of Columbia); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health Insu

Paid Time Off

401k Company Match

Free Basic Life Insurance

Travel Discounts

Commuter Transit Benefits

Quarterly Bonuses and Incentives

Employee Assistance and Wellness

Job summary

AC Hotel by Marriott Washington DC Convention Center is seeking a Front Office Supervisor to lead the front desk, guest services, and lobby experiences. You will drive guest satisfaction and manage daily front office logistics in a premier DC location.

You will mentor associates, oversee systems, balance accounts, and ensure cleanliness and brand standards across public areas, creating a welcoming environment for guests and team members alike.

Qualifications

• 1 to 3 years of hospitality or customer service experience.
• Prior supervisory experience preferred.
• Knowledge of overall hotel operations and PMS basics.
• Strong communication and leadership abilities.

Responsibilities

• Interview, select, train, schedule, coach, and support associates to brand standards.
• Oversee front office operations in the absence of the Front Office Manager.
• Resolve guest complaints and concerns with effective solutions.
• Monitor guest satisfaction scores and drive improvements.
• Greet guests, register them, and maintain lobby appearance.
• Balance accounts, conduct audits, and handle cash during front office activities.

Skills

Communication skills

Interpersonal skills

Leadership

Education

Associate's or Bachelor's degree in hospitality/business

Job description

AC Hotel by Marriott Washington DC Convention Center is seeking a Front Office Supervisor to lead the front desk, guest services, and lobby experiences. You will drive guest satisfaction and manage daily front office logistics in a premier DC location.

You will mentor associates, oversee systems, balance accounts, and ensure cleanliness and brand standards across public areas, creating a welcoming environment for guests and team members alike.