Front Office Manager: Guest Experience Leader

Stonebridge Companies; Fort Lee (NJ); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

401(k) matching

Tuition assistance

Travel and lodging perks

Job summary

Stonebridge Companies in Fort Lee, New Jersey, seeks a Front Office Manager to oversee guest reception, reservations, and telephone services, ensuring high guest satisfaction and operational efficiency. Work with the General Manager to maintain revenue, expense, and quality targets.

Requirements include 3+ years in front office management in a hotel, strong leadership, organizational, and communication skills, plus experience with property management systems and financial reporting.

Qualifications

• 3+ years of front office management experience in a hotel.
• Proven leadership and supervisory skills.
• Strong organizational and multitasking abilities.
• Proficiency in property management systems and financial reporting.
• Excellent communication skills, verbal and written.
• Ability to analyze budgets, forecasts, and revenue reports.
• Ability to resolve guest issues professionally and timely.

Responsibilities

• Greet, check in, and assign rooms promptly and courteously.
• Ensure accurate guest details and billing at check-in.
• Resolve guest issues to maintain satisfaction.
• Maintain front office standards and room inventory.
• Maximize occupancy within overbooking policy.
• Coordinate between reservations, front office, and housekeeping.
• Post guest charges accurately and balance accounts daily.
• Enforce credit control and ensure timely check-out.

Skills

Front office management

Leadership

Guest service

Communication

PMS software

Financial reporting

Billing & revenue

Tools

Property Management System (PMS)

Job description

Stonebridge Companies in Fort Lee, New Jersey, seeks a Front Office Manager to oversee guest reception, reservations, and telephone services, ensuring high guest satisfaction and operational efficiency. Work with the General Manager to maintain revenue, expense, and quality targets.

Requirements include 3+ years in front office management in a hotel, strong leadership, organizational, and communication skills, plus experience with property management systems and financial reporting.