Guest Experience Supervisor: Front Desk & VIP Services

Stonebridge Companies; Montclair (NJ); On-site; USD 60,000 - 65,000; Full time

Job summary

Stonebridge Companies in Montclair, New Jersey, is seeking an Assistant Guest Service Manager to lead the front office team and ensure exceptional guest experiences. You will supervise front desk agents, bell staff, and concierge, coordinate with housekeeping, and work with the Guest Service Manager to maintain accurate billing, room assignments, and guest relations in a fast-paced hotel environment.

Eagerness to provide personalized service, handle VIP requests, and optimize loyalty program

Qualifications

• 2+ years of guest service or front desk supervisory experience.
• Proficiency with property management systems (PMS) and Microsoft Office.
• Strong leadership and communication skills for supervising staff.
• Excellent problem-solving and guest-relations abilities.

Responsibilities

• Oversee daily front desk operations to ensure smooth guest experiences.
• Supervise front desk agents, bell staff, and concierge while enforcing service standards.
• Respond to guest inquiries and resolve complaints promptly.
• Manage guest billing, reservations, and room assignments for accuracy.
• Coordinate with housekeeping and other departments to optimize turnovers.

Skills

Leadership

Guest service

PMS software

MS Office

Staff supervision

Problem solving

Organizational skills

Tools

PMS software

Microsoft Office

Job description

Stonebridge Companies in Montclair, New Jersey, is seeking an Assistant Guest Service Manager to lead the front office team and ensure exceptional guest experiences. You will supervise front desk agents, bell staff, and concierge, coordinate with housekeeping, and work with the Guest Service Manager to maintain accurate billing, room assignments, and guest relations in a fast-paced hotel environment.

Eagerness to provide personalized service, handle VIP requests, and optimize loyalty program