Front Office Manager — Guest Experience Leader

Endeavor Hotels; Chicago (IL); On-site; USD 55,000 - 90,000; Full time

Job summary

Endeavor Hotels is seeking an experienced Front Office Manager to lead the front desk team and ensure exceptional guest service. You will manage daily operations, staffing, and guest relations while coordinating with Sales, Housekeeping, and other departments to maximize satisfaction and profitability.

The role requires strong leadership, familiarity with Front Desk/Reservations systems, and a commitment to high standard of guest experience in a hotel environment.

Qualifications

• Bachelor’s degree or 1–2 years related experience.
• Experience with Front Desk and Reservations systems preferred.
• Strong communication and leadership abilities.

Responsibilities

• Oversee all front office operations and guest relations.
• Hire, train, schedule, and evaluate front office staff.
• Resolve guest issues promptly to maintain satisfaction.
• Coordinate with other departments to ensure smooth operations.
• Prepare reports on performance, review trends, and yield opportunities.

Skills

Front Office Management

Staff Supervision

Customer Service

CRM Tools

Microsoft Office

Communication Skills

English Proficiency

Education

Bachelor’s degree or equivalent experience

Tools

Front Desk/Reservations systems

Job description

Endeavor Hotels is seeking an experienced Front Office Manager to lead the front desk team and ensure exceptional guest service. You will manage daily operations, staffing, and guest relations while coordinating with Sales, Housekeeping, and other departments to maximize satisfaction and profitability.

The role requires strong leadership, familiarity with Front Desk/Reservations systems, and a commitment to high standard of guest experience in a hotel environment.