Front Office Leader: Guest Experience & Ops

OTH Hotels Resorts; Pikesville, Northern (MD, KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

OTH Hotels Resorts in the United States seeks a Front Office Manager to supervise front desk operations, oversee guest services, and coordinate with housekeeping and maintenance to ensure a seamless guest experience.

The role leads guest service agents, concierge, and bell staff, manages check-in/check-out, and supports revenue goals while upholding brand standards in a fast-paced, guest-facing environment.

Qualifications

• 3–5+ years of hotel front office experience, including supervisory or management roles.
• Bachelor’s degree in Hospitality Management or related field preferred.
• Experience coordinating with housekeeping and maintenance to ensure room readiness.

Responsibilities

• Supervise and lead front desk team, including guest service agents, concierge, and bell staff.
• Ensure smooth check-in/check-out processes and monitor room availability.
• Collaborate with housekeeping/maintenance for timely room readiness.
• Maintain brand standards across front office operations.
• Handle guest complaints promptly and professionally.
• Lead upselling strategies to increase revenue and occupancy.
• Train, coach, and develop front office staff.

Skills

Leadership

Customer service

Communication

PMS

Staff development

Budgeting

Education

Bachelor's degree in Hospitality Management

Tools

Property Management System (PMS)

Job description

OTH Hotels Resorts in the United States seeks a Front Office Manager to supervise front desk operations, oversee guest services, and coordinate with housekeeping and maintenance to ensure a seamless guest experience.

The role leads guest service agents, concierge, and bell staff, manages check-in/check-out, and supports revenue goals while upholding brand standards in a fast-paced, guest-facing environment.