Front Office Leader - Luxury Resort & Guest Experience

Four Seasons Hotels and Resorts; Florida; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary & wages

Comprehensive benefits package

401(k) retirement plan

Excellent training & leadership dev.

Complimentary accommodations at other

Complimentary dry cleaning for uniform

Complimentary employee meals

Job summary

Four Seasons Palm Beach is seeking a Front Office Manager to lead daily operations of Front Desk, Concierge, Guest Services, Kids For All Seasons, and Valet, ensuring flawless guest experiences and adherence to Four Seasons standards.

You will guide a high-performing team, drive training, coordinate with Housekeeping and Reservations, and manage guest satisfaction, revenue goals, and safety protocols in a luxury resort setting.

Qualifications

• College degree or equivalent relevant experience.
• Minimum of five years of progressive hotel experience, including significant Rooms Division experience.
• Approximately three years of Department Head experience within Rooms or comparable senior leadership experience.
• Strong supervisory, managerial, coaching, and team development skills.
• Extensive understanding of Front Office and Rooms Division operations.
• Strong guest relations, conflict resolution, and service recovery capabilities.
• Excellent communication, interpersonal, and organizational skills.
• Strong business acumen with an understanding of revenue optimization, forecasting, and expense management.
• Ability to lead multiple guest-facing functions and collaborate across resort departments.
• Strong computer skills and experience with hotel technology and property management systems.
• Ability to read, write, and communicate effectively in English.

Responsibilities

• Lead and oversee Front Desk, Concierge, Guest Services, Kids For All Seasons, and Valet operations.
• Ensure seamless registration, cashiering, arrival, and departure experiences for guests.
• Coach, train, and develop Front Office leaders and team members with a culture of accountability.
• Provide direction to Assistant Managers and Night Management for guest requests and issues.
• Review daily arrivals, VIPs, returning guests, and group requirements for personalized service.
• Coordinate with Housekeeping on room readiness and guest preferences.
• Maintain visible leadership and engage with VIP guests.
• Handle guest concerns and service recovery with professionalism and urgency.
• Support Reservations and Revenue Management to optimize occupancy and rates.
• Collaborate with Finance to ensure credit and Front Office procedures are followed.
• Lead recruitment, onboarding, and development of Front Office staff.
• Keep teams informed of resort activities and guest priorities.
• Support revenue optimization and expense management across areas of responsibility.
• Partner with Director of Rooms on planning, budgeting, and priorities.
• Provide leadership during emergencies and safety situations.

Skills

Front Office leadership

Guest relations

Communication

Budgeting & forecasting

Team development

Education

College degree

Tools

Property management systems (PMS)

Job description

Four Seasons Palm Beach is seeking a Front Office Manager to lead daily operations of Front Desk, Concierge, Guest Services, Kids For All Seasons, and Valet, ensuring flawless guest experiences and adherence to Four Seasons standards.

You will guide a high-performing team, drive training, coordinate with Housekeeping and Reservations, and manage guest satisfaction, revenue goals, and safety protocols in a luxury resort setting.