Luxury Hotel Reservations Specialist

Four Seasons; Miami Beach (FL); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Employee benefits after 1 year

401(k) Retirement Plan with company匹

Excellent training and development

Employee discount for stays

Complimentary dry cleaning

Complimentary employee meals

Job summary

Four Seasons Resort Palm Beach is seeking a Reservations Sales Specialist to drive bookings for a cluster of South Florida luxury hotels. You will convert inquiries from phone, email, and web into confirmed reservations while enhancing the guest journey.

The ideal candidate has 3+ years in luxury hotel sales or reservations, strong analytical and communication skills, and a collaborative mindset to support a shared-services model.

Qualifications

• Fluent in English with excellent written and verbal communication.
• Minimum 3+ years in luxury hotel sales, reservations, or operations.
• Proven ability to drive bookings and maximize revenue.

Responsibilities

• Capture and convert reservation inquiries via multiple channels.
• Coordinate and confirm bookings for rooms, suites, residences, spa, dining.
• Provide personalized service to guests and travel advisors.
• Manage chat and guest inquiries promptly and professionally.
• Handle guest requests and special accommodations per standards.
• Complete pre-arrival processes and billing details.
• Support cross-functional teams within the shared services model.
• Assist with PBX routing and internal service requests.
• Maintain accurate records in reservation systems.
• Participate in emergency communications and incident response.
• Collaborate across the cluster for consistency and efficiency.

Skills

English fluency

Luxury hotel sales experience

Sales conversions

Tools

Microsoft Office

Opera PMS

Job description

Four Seasons Resort Palm Beach is seeking a Reservations Sales Specialist to drive bookings for a cluster of South Florida luxury hotels. You will convert inquiries from phone, email, and web into confirmed reservations while enhancing the guest journey.

The ideal candidate has 3+ years in luxury hotel sales or reservations, strong analytical and communication skills, and a collaborative mindset to support a shared-services model.