Luxury Front Desk Manager - Guest Experience Leader

Four Seasons; Miami Beach (FL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Excellent Training and Development

Complimentary Accommodation at other 4

Complimentary Dry Cleaning for Uniform

Complimentary Employee Meals

Complimentary Parking

Job summary

Four Seasons Surf Club Miami Beach is seeking an Hotel Assistant Manager to lead the Front Desk team, ensuring exceptional guest service and seamless operations across shifts. You will respond to guest requests with personalized recommendations and oversee staffing, training, and performance evaluations to maintain Four Seasons standards.

Experience in luxury hotel management, strong communication, and a passion for hospitality will drive success in coordinating arrivals, departures, and guest

Qualifications

• 1+ year of supervisory or assistant management experience in a luxury hotel or resort.
• Proven leadership and management abilities.
• Excellent personal presentation and interpersonal communication.
• Extensive knowledge of front office and housekeeping operations.
• Strong time-management and multitasking abilities in a fast-paced environment.
• Proficiency with hotel software; Opera experience is a plus.

Responsibilities

• Direct and coordinate Front Desk staff and shifts to ensure smooth operations.
• Interview, train, and schedule staff; conduct evaluations.
• Monitor department schedules and ensure standards and guest needs are met.
• Resolve guest complaints with high hospitality and professionalism.
• Coordinate arrivals, departures and billing; handle special requests and groups.

Skills

Supervisory experience

Leadership skills

Interpersonal skills

Time management

Communication

Tools

Opera PMS

Job description

Four Seasons Surf Club Miami Beach is seeking an Hotel Assistant Manager to lead the Front Desk team, ensuring exceptional guest service and seamless operations across shifts. You will respond to guest requests with personalized recommendations and oversee staffing, training, and performance evaluations to maintain Four Seasons standards.

Experience in luxury hotel management, strong communication, and a passion for hospitality will drive success in coordinating arrivals, departures, and guest