Luxury Front Office Director: Guest Experience Leader

Four Seasons Hotels and Resorts; Brookside (DE); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Multicultural work environment

Learning and development opportunities

Professional growth

Job summary

Four Seasons Hotels and Resorts Dominican Republic Tropicalia seeks a Front Office Director to lead daily Front Office operations and deliver exceptional guest experiences from arrival through departure. The role requires strong leadership, a sharp focus on service, and collaboration with other departments to ensure seamless guest journeys.

You will develop and support a high-performing team, uphold luxury standards, and manage occupancy, VIPs and special requests in a holistic, guest-centric

Qualifications

• Experience as Front Office Director/Manager or similar in luxury hospitality.
• Proven leadership and ability to develop teams.
• Advanced English proficiency.
• Strong focus on service, attention to detail and guest experience.
• Knowledge of Front Office operations and hotel management systems.

Responsibilities

• Lead and oversee daily Front Office operations.
• Ensure seamless and personalized guest arrivals, stay and departure.
• Develop, coach and support the team while maintaining high service standards.
• Coordinate with Housekeeping, Reservations, Concierge, Guest Relations and others.
• Monitor operational indicators, quality standards and procedures.
• Support occupancy planning, VIP arrivals, groups and special guest requirements.

Skills

Leadership

Communication

Problem-solving

Guest Experience

Team Development

Tools

Hotel management systems

Job description

Four Seasons Hotels and Resorts Dominican Republic Tropicalia seeks a Front Office Director to lead daily Front Office operations and deliver exceptional guest experiences from arrival through departure. The role requires strong leadership, a sharp focus on service, and collaboration with other departments to ensure seamless guest journeys.

You will develop and support a high-performing team, uphold luxury standards, and manage occupancy, VIPs and special requests in a holistic, guest-centric