Front Office Manager

Four Seasons Hotels and Resorts; Florida; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary & wages

Comprehensive benefits package

401(k) retirement plan

Excellent training & leadership dev.

Complimentary accommodations at other

Complimentary dry cleaning for uniform

Complimentary employee meals

Job summary

Four Seasons Palm Beach is seeking a Front Office Manager to lead daily operations of Front Desk, Concierge, Guest Services, Kids For All Seasons, and Valet, ensuring flawless guest experiences and adherence to Four Seasons standards.

You will guide a high-performing team, drive training, coordinate with Housekeeping and Reservations, and manage guest satisfaction, revenue goals, and safety protocols in a luxury resort setting.

Qualifications

• College degree or equivalent relevant experience.
• Minimum of five years of progressive hotel experience, including significant Rooms Division experience.
• Approximately three years of Department Head experience within Rooms or comparable senior leadership experience.
• Strong supervisory, managerial, coaching, and team development skills.
• Extensive understanding of Front Office and Rooms Division operations.
• Strong guest relations, conflict resolution, and service recovery capabilities.
• Excellent communication, interpersonal, and organizational skills.
• Strong business acumen with an understanding of revenue optimization, forecasting, and expense management.
• Ability to lead multiple guest-facing functions and collaborate across resort departments.
• Strong computer skills and experience with hotel technology and property management systems.
• Ability to read, write, and communicate effectively in English.

Responsibilities

• Lead and oversee Front Desk, Concierge, Guest Services, Kids For All Seasons, and Valet operations.
• Ensure seamless registration, cashiering, arrival, and departure experiences for guests.
• Coach, train, and develop Front Office leaders and team members with a culture of accountability.
• Provide direction to Assistant Managers and Night Management for guest requests and issues.
• Review daily arrivals, VIPs, returning guests, and group requirements for personalized service.
• Coordinate with Housekeeping on room readiness and guest preferences.
• Maintain visible leadership and engage with VIP guests.
• Handle guest concerns and service recovery with professionalism and urgency.
• Support Reservations and Revenue Management to optimize occupancy and rates.
• Collaborate with Finance to ensure credit and Front Office procedures are followed.
• Lead recruitment, onboarding, and development of Front Office staff.
• Keep teams informed of resort activities and guest priorities.
• Support revenue optimization and expense management across areas of responsibility.
• Partner with Director of Rooms on planning, budgeting, and priorities.
• Provide leadership during emergencies and safety situations.

Skills

Front Office leadership

Guest relations

Communication

Budgeting & forecasting

Team development

Education

College degree

Tools

Property management systems (PMS)

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

Here at Palm Beach Island’s only Five-Star, Five-Diamond resort, the feel is timeless, charming, and intimately connected to our private beachfront just steps beyond our front door. Every detail and memorable experience tells the story of the warmth and spirit of our iconic island. Dining at Four Seasons Resort Palm Beach is an experience in and of itself, with inspiration drawing from a Michelin star collaboration and the local elements. The crowning jewel of the Resort is Florie’s, the only restaurant and bar in the United States in partnership with Mauro Colagreco, recently recognized as Best of the Best in The World’s 50 Best Restaurant awards. Write the next chapter of your career in an authentic Palm Beach paradise.

About the role:

The Front Office Manager is responsible for leading and directing Front Office operations, including Front Desk, Concierge, Guest Services, Kids For All Seasons, and Valet. This role oversees arrival and departure experiences, guest recognition, service recovery, team development, room coordination, and departmental performance while ensuring Four Seasons standards, policies, and procedures are consistently maintained. The Front Office Manager partners closely with Housekeeping, Reservations, Revenue Management, Finance, and other resort departments to create seamless guest experiences while supporting revenue and operational objectives. This position is part of the Rooms Division and reports to the Director of Rooms.

What you will do:

• Lead and oversee daily operations across Front Desk, Concierge, Guest Services, Kids For All Seasons, and Valet, ensuring consistent adherence to Four Seasons standards.

• Ensure seamless registration, cashiering, arrival, and departure experiences for resort guests.

• Lead, coach, train, and develop Front Office leaders and team members while fostering a culture of accountability, engagement, and service excellence.

• Provide direction to Assistant Managers and Night Management, ensuring effective communication and follow-up on guest requests, special requirements, and operational issues.

• Review daily arrivals, VIPs, returning guests, special requests, group requirements, and room assignments to ensure personalized experiences.

• Partner closely with Housekeeping to coordinate room readiness, guest preferences, and special accommodations.

• Maintain a visible presence throughout the operation and personally engage with VIP, returning, and in-house guests.

• Handle guest concerns and service recovery opportunities with professionalism, empathy, urgency, and thoughtful follow-up.

• Partner with Reservations and Revenue Management to support room availability and selling strategies designed to optimize occupancy, rate, and revenue.

• Collaborate with Finance to ensure established credit and Front Office procedures are consistently followed.

• Lead recruitment, onboarding, training, performance management, and continued development of Front Office team members.

• Ensure teams remain informed of resort activities, policies, procedures, guest priorities, and other operational information.

• Support revenue optimization and effective expense management across areas of responsibility.

• Partner with the Director of Rooms on departmental planning, forecasting, budgeting, and operational priorities.

• Provide confident leadership during resort emergency and safety situations.

What you bring:

• College degree or equivalent relevant experience.

• Minimum of five years of progressive hotel experience, including significant Rooms Division experience.

• Approximately three years of Department Head experience within Rooms or comparable senior leadership experience.

• Strong supervisory, managerial, coaching, and team development skills.

• Extensive understanding of Front Office and Rooms Division operations.

• Strong guest relations, conflict resolution, and service recovery capabilities.

• Excellent communication, interpersonal, and organizational skills.

• Strong business acumen with an understanding of revenue optimization, forecasting, and expense management.

• Ability to lead multiple guest-facing functions and collaborate effectively across resort departments.

• Strong computer skills and experience with hotel technology and property management systems.

• Ability to read, write, and communicate effectively in English.

What we offer:

• Competitive Salary & Wages

• Comprehensive Benefits Package

• 401(k) Retirement Plan

• Excellent Training and Leadership Development Opportunities

• Complimentary Accommodations at other Four Seasons Hotels and Resorts

• Complimentary Dry Cleaning for Employee Uniforms

• Complimentary Employee Meals

Schedule & Hours:

• Full-time Department Head leadership schedule

• Flexible availability based on resort operations, including mornings, evenings, weekends, and holidays

• Availability to provide leadership during high-volume periods and resort emergency situations

Work Authorization:

• Candidates must have valid authorization to work in the United States at the time of application.

Four Seasons is an Equal Opportunity, Affinitiative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal