Guest Communications Specialist - Hospitality & Reservations

Four Seasons; Florida; On-site; USD 38,000 - 59,000; Full time

Job summary

Four Seasons Resort Palm Beach in Palm Beach, Florida, seeks a Communications Specialist to ensure smooth communication between guests, reservations, and hotel operations. You will handle reservations, respond to guest inquiries, and help elevate the overall traveler experience.

Ideal candidates bring a high school diploma or equivalent, 1-2 years in administrative or customer service roles (hospitality preferred), and strong customer service and collaborative skills.

Qualifications

• High school diploma or equivalent required; additional hospitality or communications qualifications preferred
• 1-2 years of experience in an administrative or customer service role, preferably in hospitality
• Strong customer support talents and the ability to work collaboratively

Responsibilities

• Handling reservations
• Addressing guest inquiries
• Improving the overall traveler experience
• Performing customer support tasks
• Collaborating with functional teams

Skills

Customer service

Communication skills

Teamwork

Education

High school diploma or equivalent

Job description

Four Seasons Resort Palm Beach in Palm Beach, Florida, seeks a Communications Specialist to ensure smooth communication between guests, reservations, and hotel operations. You will handle reservations, respond to guest inquiries, and help elevate the overall traveler experience.

Ideal candidates bring a high school diploma or equivalent, 1-2 years in administrative or customer service roles (hospitality preferred), and strong customer service and collaborative skills.