Assistant Front Office Manager - Guest Experience Leader

AKA Hotels + Hotel Residences; West Palm Beach (FL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

401K with company match

Supplemental insurance

Job summary

AKA Hotels + Hotel Residences in West Palm Beach is seeking an Assistant Front Office Manager to uphold exceptional guest experiences within our luxury residence setting.

You will supervise front desk operations, coordinate with reservations and housekeeping, manage registrations, and train staff to deliver outstanding service while handling inquiries and emergencies with professionalism.

Qualifications

• Proven experience in hospitality or hotel management roles.
• Strong customer service skills with a focus on guest relations.
• Familiarity with Opera system preferred.

Responsibilities

• Greet guests with a friendly welcome and provide accurate information.
• Communicate clearly to staff and supervise guest service agents.
• Input guest data and process registrations using the property management system.

Skills

Guest service

Communication skills

Multilingual

Tools

Opera system

Job description

AKA Hotels + Hotel Residences in West Palm Beach is seeking an Assistant Front Office Manager to uphold exceptional guest experiences within our luxury residence setting.

You will supervise front desk operations, coordinate with reservations and housekeeping, manage registrations, and train staff to deliver outstanding service while handling inquiries and emergencies with professionalism.