Luxury Front Desk & Concierge Assistant Manager

Four Seasons Hotels and Resorts; Miami (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Medical, Dental, Vision insurance

401(k) Retirement Plan

Training and development opportunities

Complimentary accommodation at otherFS

Job summary

Four Seasons Hotel Miami is seeking a Hotel Assistant Manager who leads Front Desk, Guest Services, and Concierge teams with enthusiasm and a guest-first mindset. You will interview, train, schedule staff, and ensure flawless arrivals and departures while maintaining financial controls and guest satisfaction.

Responsibilities include resolving guest complaints with the highest level of hospitality, coordinating with Sales and Catering, and ensuring safety and security procedures are followed.

Qualifications

• Experience in luxury hotel Front Office or Concierge preferred.
• Ability to manage and motivate staff in a fast-paced environment.
• Strong communication and problem-solving skills.

Responsibilities

• Manage Front Desk, Guest Services, and Concierge staff; interview, train, and schedule.
• Coordinate arrivals/departures and billing with Sales & Catering; ensure proper room blocks and rates.
• Resolve guest issues with high hospitality, supervise cash handling and safety compliance.

Skills

Front Office

Concierge

Staff Training

Guest Service

Tools

PMS (Opera)

Microsoft Office

Job description

Four Seasons Hotel Miami is seeking a Hotel Assistant Manager who leads Front Desk, Guest Services, and Concierge teams with enthusiasm and a guest-first mindset. You will interview, train, schedule staff, and ensure flawless arrivals and departures while maintaining financial controls and guest satisfaction.

Responsibilities include resolving guest complaints with the highest level of hospitality, coordinating with Sales and Catering, and ensuring safety and security procedures are followed.