Assistant Front Office Manager — Elevate Guest Experience

Fairmont Hotels & Resorts; Austin (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental and Vision Insurance

401K

Complimentary shift meal

Employee benefit card for discounted

Job summary

Fairmont Austin, a luxury property, seeks a Front Office Manager to lead guest services and drive service standards. You will oversee Reception, Royal Service, Fairmont Gold and Guest Services, ensuring outstanding guest experiences and efficient daily operations.

The role focuses on staffing, training and maintaining high-quality service while collaborating with the Front Office Manager to optimize performance and guest satisfaction across the property.

Qualifications

• Passion for guest service.
• Excellent written and verbal communication, interpersonal and leadership skills.
• Highly organized, results-oriented and able to work under pressure.
• Degree or Diploma in Hospitality Management is an asset.
• Fluency in English.
• Minimum of 1 year supervisory experience.
• Knowledge of Micros-Fidelio Property Management System is an asset.
• Certification in basic first aid is an asset.
• Strong guest service orientation and training skills.
• Ability to work independently and prioritize responsibilities.
• Experience with a Hotel loyalty program is an asset.
• Computer proficiency in Word, Excel, PowerPoint.

Responsibilities

• Assist the Front Office Manager in all aspects of the department and ensure service standards are followed.
• Provides managerial support for Reception, Royal Service, Fairmont Gold and Guest Services in daily operational duties.
• Consistently offer professional, friendly and engaging service.
• Ensure proper staffing and scheduling of all Front Office colleagues according to productivity guidelines.
• Communicate through pre-shift logs, emails and meetings pertinent information for the shift and areas of operation.
• Train supervisors and fulfill training role in absence of the trainer.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Follow department policies, procedures and service standards.
• Follow all safety policies.
• Other duties as assigned.

Skills

Guest service orientation

Communication skills

Leadership

Task management

Independence

Education

Hospitality management degree or diploma

Tools

Micros-Fidelio PMS

Windows Office

Job description

Fairmont Austin, a luxury property, seeks a Front Office Manager to lead guest services and drive service standards. You will oversee Reception, Royal Service, Fairmont Gold and Guest Services, ensuring outstanding guest experiences and efficient daily operations.

The role focuses on staffing, training and maintaining high-quality service while collaborating with the Front Office Manager to optimize performance and guest satisfaction across the property.