Luxury Front Desk Supervisor - Guest Experience Leader

1 Hotel Austin, L.L.C.; Austin (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

1 Hotel Austin, L.L.C. is seeking a Front Office Supervisor to lead and inspire the front desk team. Your responsibilities will include welcoming guests, mentoring team members, ensuring guest satisfaction, and maintaining high service standards.

The ideal candidate has a post-secondary diploma or related degree, along with at least 2 years of supervisory experience in a luxury hotel. You will work collaboratively with other departments, optimize operations, and uphold the organization’s values of diversity and sustainability.

Qualifications

• Minimum 2 years of comparable supervisory experience in a luxury hotel.
• Proficient verbal and written English communication.
• Ability to stand for extended periods and meet physical demands of the job.

Responsibilities

• Lead and manage the front desk to ensure guest satisfaction and product quality.
• Supervise and develop team members, providing coaching and performance feedback.
• Coordinate with other departments to resolve service requests.

Skills

Supervisory experience

English communication

Professional appearance

Operational flexibility

Mentoring

Education

Post-secondary diploma or degree in a related field

Job description

1 Hotel Austin, L.L.C. is seeking a Front Office Supervisor to lead and inspire the front desk team. Your responsibilities will include welcoming guests, mentoring team members, ensuring guest satisfaction, and maintaining high service standards.

The ideal candidate has a post-secondary diploma or related degree, along with at least 2 years of supervisory experience in a luxury hotel. You will work collaboratively with other departments, optimize operations, and uphold the organization’s values of diversity and sustainability.