Assistant Front Office Manager

Fairmont; Austin (TX); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Paid time off

Health, dental & vision insurance

401K

Complimentary shift meal

Employee discount at Accor properties

Learning programs

Career growth opportunities

Job summary

Fairmont Austin is seeking a Front Office Supervisor to support daily operations, guest services and staff management. You will ensure service standards, oversee staffing and coordinate with Reception, Royal Service and Guest Services to deliver a superior guest experience.

The role requires strong communication, leadership and hospitality knowledge, with opportunities for professional growth within a luxury property in Austin.

Qualifications

• Passion for guest service and excellence in hospitality.
• Strong communication and leadership to coach frontline teams.
• Organized and able to prioritize in a fast-paced hotel environment.

Responsibilities

• Assist Front Office Manager in daily operations and service standards.
• Provide managerial support for Reception, Royal Service, Fairmont Gold and Guest Services.
• Ensure proper staffing and scheduling per productivity guidelines.
• Communicate shift information via logs, emails and meetings.
• Train supervisors and fill trainer duties when needed.
• Assist guests regarding hotel facilities in a helpful way.
• Adhere to department policies and safety guidelines.

Skills

Guest service

Communication

Leadership

Organization

English fluency

Supervisory experience

MS Office

Property Mgmt system

First aid cert

Loyalty program exp

Education

Hospitality Management degree

Tools

MS Fidelio (PMS)

Job description

Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS

Job Description

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

• Assist the Front Office Manager in all aspects of the department and ensure service standards are followed
• Provides managerial support for Reception, Royal Service, Fairmont Gold and Guest Services in the daily operational duties for these areas
• Consistently offer professional, friendly and engaging service
• Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
• Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
• Train supervisors and fulfill training role in the absence of the trainer
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned

What is in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and Educational Assistance for further development
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Passion for guest service
• Excellent written and verbal communication, interpersonal and leadership skills
• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• Degree or Diploma in Hospitality Management is an asset
• Fluency in English
• Minimum of 1 year previous proven supervisory experience
• Must have the ability to handle a multitude of tasks and Guest requests
• Knowledge of Micros-Fidelio Property Management System an asset
• Should possess or seek certification in basic first aid
• Strong guest service orientation and training skills background required
• Ability to work independently and prioritize responsibilities
• Experience with a Hotel loyalty program an asset
• Computer proficiency in a Windows environment (Word, Excel, PowerPoint)

Additional Information

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V