Front Office Manager: Guest Experience Leader

Fairmont; Dallas (TX); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Paid time off

Health coverage

401K plan

Hotel discounts

Professional development

Career advancement

Job summary

Fairmont Dallas seeks an Assistant Front Desk Manager to lead the Front Office, elevate guest journeys, and uphold luxury service standards.

You will supervise staff, manage schedules, anticipate guest needs, resolve issues, and ensure accurate billing and smooth check-in/check-out. This role offers professional development, competitive benefits, and opportunities to advance within the Accor luxury portfolio.

Qualifications

• Bachelor's degree in a relevant field or equivalent experience.
• Fluency in English, both verbal and non-verbal.
• Previous supervisory experience, preferably in a luxury hotel.
• Ability to suggestively sell and handle cashiering.
• Familiarity with yield management and cost controls.
• Excellent guest relations and problem-solving skills.

Responsibilities

• Lead the Front Office team and uphold luxury service standards.
• Manage weekly schedules and staffing levels to meet business demands.
• Anticipate guest needs and resolve issues to ensure satisfaction.
• Maintain knowledge of hotel features, rates, packages, and promotions.
• Coordinate with departments to ensure smooth check-in/check-out processes.
• Monitor cashiering procedures and ensure accurate billing.
• Support training and development of front desk staff.
• Uphold safety, security, and confidentiality of guest information.

Skills

Fluent English

Guest relations

Supervisory experience

Upselling

Cashiering

Education

Bachelor's degree in a relevant field

Tools

Property Management System

POS system

Job description

Fairmont Dallas seeks an Assistant Front Desk Manager to lead the Front Office, elevate guest journeys, and uphold luxury service standards.

You will supervise staff, manage schedules, anticipate guest needs, resolve issues, and ensure accurate billing and smooth check-in/check-out. This role offers professional development, competitive benefits, and opportunities to advance within the Accor luxury portfolio.