Luxury Guest Experience Concierge — Elevate Stays

Fairmont Hotels & Resorts; Austin (TX); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Medical, dental and vision insurance

401(k)

Complimentary shift meal

Employee discount card

Job summary

Fairmont Austin is seeking a Guest Experience team member to deliver Forbes Travel Guide–quality service to guests. You will coordinate guest requests, provide information on hotel facilities, and support online review responses while maintaining a professional, guest-focused approach.

The role requires strong English communication, multitasking ability, and teamwork within a luxury hotel environment. Prior hospitality experience is valued and multilingual skills are a plus.

Qualifications

• Previous hotel experience is an asset.
• Excellent customer service skills.
• Strong written and spoken English.
• Demonstrate multitasking in a fast-paced, high-pressure environment.
• Maintain professionalism with leaders, colleagues and guests.
• Proficient with Microsoft Office (Word, Excel, PowerPoint).
• Team-oriented and guest-focused.
• Multilingual abilities are a plus.

Responsibilities

• Provide professional, engaging guest service aligned with Forbes Travel Guide standards.
• Coordinate guest requests and create itineraries for special arrangements or services.
• Maintain knowledge of hotel features, services, dining concepts, hours, and local attractions.
• Assist guests with plans and hotel facilities information.
• Support online responses to reviews for the Guest Experience team.
• Contribute to Daily Report preparation.
• Attend Front of House meetings and follow department policies.

Skills

Customer service

Multitasking

Professionalism

English communication

Team player

Computer skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Fairmont Austin is seeking a Guest Experience team member to deliver Forbes Travel Guide–quality service to guests. You will coordinate guest requests, provide information on hotel facilities, and support online review responses while maintaining a professional, guest-focused approach.

The role requires strong English communication, multitasking ability, and teamwork within a luxury hotel environment. Prior hospitality experience is valued and multilingual skills are a plus.