Guest Experience Leader - Luxury Hotel

Fairmont Hotels & Resorts; Austin (TX); On-site; USD 55,000 - 71,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental and Vision Insurance

401K

Complimentary shift meal

Employee benefit card

Academies & Educational Assistance

Opportunity to grow within property

CSR activities

Job summary

Fairmont Austin is seeking a Guest Service Supervisor to lead the Guest Services team and ensure smooth daily operations while delivering exceptional guest service. You will work under the Guest Service Manager to uphold high standards and drive guest satisfaction at one of the city’s premier luxury properties.

The role requires prior leadership experience, strong English communication, and a hands-on approach in a fast-paced hotel environment, with a focus on guest relations and front-of-house

Qualifications

• Service-focused personality is essential.
• Previous leadership experience is an asset.
• Prior experience with Opera PMS.
• Strong interpersonal and problem solving abilities.
• Must be able to lift up to 20 lbs.
• Proficient in English (verbal & written).

Responsibilities

• Lead the Bell Person team under the direction of the Guest Service Manager to ensure smooth daily operation and high guest satisfaction.
• Monitor and control departmental budget to manage costs.
• Act as a liaison for guests, providing information about the hotel and local area.
• Keep lobby and front entrance clean and welcoming, including glass areas and doors.

Skills

Service orientation

Interpersonal skills

English proficiency

Physical ability

Tools

Opera PMS

Job description

Fairmont Austin is seeking a Guest Service Supervisor to lead the Guest Services team and ensure smooth daily operations while delivering exceptional guest service. You will work under the Guest Service Manager to uphold high standards and drive guest satisfaction at one of the city’s premier luxury properties.

The role requires prior leadership experience, strong English communication, and a hands-on approach in a fast-paced hotel environment, with a focus on guest relations and front-of-house